Terms of Service

Effective Date: 10/14/2026

Welcome to Swanky Scoop. These Terms of Service govern your use of our website, products, services, online forms, catering inquiries, cake order forms, customer communications, and related services provided through **swankyscoop.com**.

By using our website or services, you agree to these Terms.

About Swanky Scoop

Swanky Scoop is an artisan ice cream shop offering small-batch dairy, vegan, and allergy-aware ice cream, cakes, treats, catering, and related services.

Information on our website is provided for general informational, ordering, inquiry, and customer service purposes.

Website Use

You agree to use our website only for lawful purposes and in a way that does not interfere with the operation, security, or availability of the site.

You may not:

  • Attempt to gain unauthorized access to our systems
  • Submit false, misleading, or fraudulent information
  • Use the website to distribute spam, malware, or harmful content
  • Interfere with another person’s use of the website

Orders, Forms, and Inquiries

Our website may include forms for cake orders, catering requests, general inquiries, or other customer service needs.

Submitting a form does not guarantee that an order, reservation, catering request, or custom request has been accepted. We may contact you to confirm availability, pricing, timing, allergy information, pickup details, or other relevant order information.

All orders, deposits, cancellations, refunds, and availability are subject to confirmation by Swanky Scoop.

Product Information and Allergies

We make efforts to provide accurate information about our products, including dairy, vegan, and allergy-aware offerings. However, ingredients, availability, and preparation methods may change.

Customers with allergies or dietary restrictions should contact Swanky Scoop directly before placing an order or consuming any product. While we may offer allergy-aware items, we cannot guarantee that any product is completely free from cross-contact with allergens.

Pricing and Availability

Prices, menu items, flavors, services, and availability may change without notice. We reserve the right to correct errors, update information, or modify offerings at any time.

Intellectual Property

All website content, including text, images, graphics, logos, product names, branding, and design elements, is owned by or licensed to Swanky Scoop unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our content for commercial purposes without prior written permission.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, availability, or practices of third-party websites.

Accessing third-party links is at your own risk.

Privacy

Your use of our website and services is also governed by our Privacy Policy.

Please review our Privacy Policy here: **[Insert Privacy Policy URL]**

SMS/Text Messaging Terms

Swanky Scoop may send text messages to customers who request SMS communications through our phone or IVR flow, website forms, or other approved opt-in methods.

Program Description

Swanky Scoop text messages are used for customer-care and notification purposes, including:

  • Sending requested cake, catering, or order form links
  • Responding to customer requests made by phone
  • Providing customer service or order-related follow-up
  • Notifying staff or customers about relevant voicemail or inquiry activity

Swanky Scoop does **not** use this SMS program to send unsolicited marketing messages.

Consent to Receive Text Messages

By choosing to receive a text message from Swanky Scoop, including by pressing the applicable key during our phone or IVR flow, you agree to receive SMS messages from Swanky Scoop at the phone number you provide or confirm.

Consent to receive text messages is not a condition of purchasing any product or service.

If you do not opt in, no text message will be sent.

Message Frequency

Message frequency varies based on your request. For form-link requests, Swanky Scoop typically sends **at most one message per request**.

Message and Data Rates

Message and data rates may apply to each text message sent or received, depending on your mobile carrier and plan.

Opt-Out Instructions

You may opt out of receiving text messages from Swanky Scoop at any time by replying:

STOP

After you send STOP, we may send one final confirmation message to confirm that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again.

Help Instructions

For help, reply:

HELP

You may also contact Swanky Scoop through our website at **swankyscoop.com**.

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages.

Supported Carriers

SMS delivery is subject to carrier availability and may not be available on all mobile carriers or devices.

Privacy and SMS Data

We respect your privacy. Mobile phone numbers and SMS consent information are used to provide the messaging services you requested.

Swanky Scoop does not sell, rent, or share SMS opt-in data, mobile phone numbers, or SMS consent information with third parties or affiliates for their marketing or promotional purposes.

For more information about how we collect, use, and protect information, please review our Privacy Policy: https://swankyscoop.com/privacy-policy/

Disclaimer of Warranties

Our website and services are provided on an “as available” basis. We make reasonable efforts to keep information accurate and current, but we do not guarantee that the website will always be error-free, uninterrupted, secure, or fully up to date.

Limitation of Liability

To the fullest extent permitted by law, Swanky Scoop is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, services, forms, or communications.

Changes to These Terms

We may update these Terms from time to time. Updates will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted means you accept the updated Terms.

Contact Us

If you have questions about these Terms, our services, or our SMS program, please contact Swanky Scoop through our website:

**swankyscoop.com**

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Suggested implementation note: once this is live, point your IVR prompt to the Terms page or directly to the SMS section if your site supports an anchor link, such as `/terms#sms`. Then I can re-check the campaign against the published page.